Privacy Policy

Privacy Policy


The National House-Building Council (NHBC) respects the privacy of visitors to its website and is committed to the protection of their personal information. This privacy policy applies to the NHBC Foundation website (‘website’), and explains the data collection and use practices of this website.

This privacy policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is National House-Building Council (‘NHBC’) of NHBC House, Davy Avenue, Knowlhill, Milton Keynes, MK8 5FP

Information we may collect from you.

We may collect and process the following data about you:

  • NHBC only collects personal identity information (i.e. information from which you can be identified, such as name, address, telephone number or e-mail address) through this website, when it is voluntarily submitted by you, for instance when you submit a Claim apply for a job or request information. This information is only used for the specific purpose for which it is submitted.
  • Information that you provide by filling in forms via website and our related extranet (our site). We may also ask you for information when you report a problem with our site.
    If you contact us, we may keep a record of the information submitted.
  • NHBC may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
  • Details of transactions you carry out through our site and of the fulfilment of your orders.
  • Details of visits to our site including, but not limited to, traffic data, location data, and the resources that are accessed.


IP Addresses

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

An Internet Protocol (IP) address is a set of numbers that is automatically assigned to your computer whenever you log on to your internet service provider or through your organisation’s computer network. Your computer is identified to the computer that provides or ‘hosts’ the website, by the IP address assigned to it during your session on the internet. NHBC and/or third party companies acting on behalf of NHBC, may collect IP addresses for the purposes of systems administration and to audit the use of the website.

We do not link a user’s IP address to personally identify information of that user, which means each user’s session will be logged, but the user remains anonymous to us.


Like many websites, this website uses a technology called ‘cookies’, which are small computer files that are placed in your computer’s memory by the computer that provides or ‘hosts’ the website. Cookies are used to track data such as the total number of visits to the website. We use this information, which remains in aggregate form, to understand how our visitors use this website, so that we may improve the services we offer.

They help us to improve our site and to deliver a better service. Some of the cookies we use are essential for the site to operate.

NHBC does not use ‘cookies’ to collect personal identity information about you.

Google Analytics

NHBC uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics sets a cookie in order to evaluate your use of website(s) and compile reports for us on website activity.

Google stores the information collected by the cookie on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.

By using our website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

For more information on the cookie set by Google Analytics, including information on how to opt out please go to:

List of the main NHBC Foundation cookies

The __utma Cookie

This cookie is what’s called a “persistent” cookie, as in, it never expires (technically, it does expire…in the year 2038). This cookie keeps track of the number of times a visitor has been to the site according to the cookie, when their first visit was, and when their last visit occurred. Google Analytics uses the information from this cookie to calculate statistics such as visits per day.

The __utmb and __utmc Cookies

The B and C cookies work together to calculate how long a visit takes. __utmb takes a timestamp of the exact moment in time when a visitor enters a site, while __utmc takes a timestamp of the exact moment in time when a visitor leaves a site. __utmb expires at the end of the session. __utmc waits 30 minutes, and then it expires.

The __utmz Cookie

__utmz keeps track of where the visitor came from, what search engine they used, what link they clicked on, what keyword they used, and where they were in the world when they accessed a website. It expires in 15,768,000 seconds – or, in 6 months. This cookie is how Google Analytics knows to whom and to what source / medium / keyword to assign the credit for a Goal Conversion.


When a user accesses the website, annonymous users get displayed either the preferred language set in their browser or the portal default language, for registered users the preferred language is taken from the user profile.


PortalAlias is used to determine exactly which portal in the Content Management System installation is being requested


This cookie is used by our Content Management System to store role memberships for the current authenticated user.


Passes data between dotnetnuke ASCX controls to allow a logged in user to view information assigned to their user group (security role).


This cookie stores a session ID for users who have not registered and logged in to the website to view standard website content.

ASP.Net Session id

This is a unique cookie that is created when a visitor visits a website that is run on an server to let browser know that a session has been created, the cookie is deleted as soon as the browser is closed or when the visitor leaves the website


This cookie is used to identify when the cookie directive warning should be displayed to a new visitor when they enter the website. It will continue to show until the user accepts the notice.

_atuvc, di, dt, psc, uid, uit

These cookies are used by the add this module to allow you to post articles from the website to various social networking websites, the cookies will store your information to allow you to log in quickly and remember you next time you make a post)

Where we store your personal data

We will take all reasonable care to keep your data secure and prevent unauthorised access to it. All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Uses made of the information

We use information held about you in the following ways:

  • To process online claims and to administer claims.
  • To ensure that content from our site is presented in the most effective manner for you and for your computer.
  • To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
  • To carry out our obligations arising from any contracts entered into between you and us.
  • To allow you use features of our service, such as online training and online booking when you choose to do.
  • To analyse our service and staff training.
  • To notify you about changes to our service.

Disclosure of your information

We may disclose your personal information within NHBC. NHBC includes its subsidiary companies such as NHBC Building Control Services Limited, NHBC Services Limited. We may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If NHBC or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If there is a requirement for information to be passed to others involved with a claim made under the Buildmark policy such as the original builder, or a consultant or remedial works contractor that NHBC may employ in connection with your claim(s) and related claim(s).
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligations, and other agreements; or to protect the rights, property, or safety of NHBC our customers, or others.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at.

Links to other sites

Our site may, from time to time, contain links to and from the websites of third parties as a service to our users. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, elsewhere as appropriate. We encourage you to periodically review this privacy policy to stay informed about how we are helping to protect the information we collect.


Questions, comments and requests regarding this privacy policy are welcomed. You can contact us and provide feedback here.

Telephone calls to NHBC are recorded for training and monitoring purposes.